Jobs

Customer Happiness Specialist

By March 20, 2020 March 31st, 2020 No Comments

Our WHY

Real Mushrooms was created to emphasize the fact that our products are solely made from mushrooms. We aim to provide the highest quality medicinal mushroom extract products analyzed for the important compounds that make mushrooms special and free from grain fillers.

Customer Happiness Specialist Job Summary:

Our growing mushroom extract business is looking for an intellectually skilled problem solver to join our team as a Customer Experience Specialist. We need an enthusiastic and compassionate individual who can listen to customer service related issues and then offer a unique and crafty solution to each problem. The top candidate for this role will have a strong foundation of the company’s customer service policies, and be well-versed in product knowledge that can be critical for offering quick and accurate information to customers.

Job Responsibilities:

  • Responding to customers enquiries in a thoughtful, concise, and timely fashion
  • Positively impact Real Mushrooms by intelligently problem-solving and turning disgruntled clients into repeat customers
  • Personalizing the customer experience and going the extra mile in order to make a lasting impression on the customer
  • Tune into and observe possible trends that the customers are reporting

Job Requirement Skills:

  • 1 to 2 years of customer service
  • Highly proficient and attuned to using Google Drive/Docs/Sheets, Microsoft Word/Excel, FrontApp or other Support Ticketing Software, Shopify, and Slack
  • Ability to remain calm and to have a professional attitude with customers at all times
  • Emotional intelligence
  • Excellent verbal and written communication skills
  • Flexible and willing to work on nights and weekends if need be

BONUS: You have knowledge or experience with medicinal mushrooms extracts!

To apply for this job, email jobs [at] realmushrooms [dot] com with your CV, your desired hourly rate in USD, and include the word Reishi in the subject line.

Real Mushrooms

Real Mushrooms

Real Mushrooms is the premier provider of organic mushroom extracts, verified for the beneficial medicinal compounds like beta-glucans and free from starchy fillers like grains. With over 40 years of mushroom growing experience, Real Mushrooms prides itself on providing a transparent source of medicinal mushrooms that you can trust.