Real Mushrooms was created to emphasize the fact that our products are solely made from mushrooms. We aim to provide the highest quality medicinal mushroom extract products analyzed for the important compounds that make mushrooms special and free from fillers like grain.
Customer Happiness Specialist Job Summary:
Our growing mushroom extract business is looking for a friendly, grounded, and well-spoken Customer Happiness Specialist to join our Support Squad. We need an enthusiastic and compassionate individual who can listen to customer service related issues and then offer a unique and crafty solution to each problem. The top candidate for this role will have a strong understanding of customer relations via phone calls, emails, messenger, and live chat.
- Responding to customers’ inquiries in a thoughtful, concise, and timely fashion
- Personalizing the customer experience and going the extra mile in order to make a lasting impression on the customer
- Carry out tasks such as: creating, modifying, and updating orders; carrying out refund and return requests.
- Answering and returning phone calls
- Live Chat response during business hours
- Tune into and observe possible trends that the customers are reporting
- Positively impact Real Mushrooms by intelligently problem-solving and turning disgruntled clients into repeat customers
Job Requirement Skills:
- 1 to 2 years of customer service (e-commerce a plus!)
- Highly proficient and attuned to using Google Drive, FrontApp, Gorgias or other helpdesk type software, Shopify, 3PL Logistics software, Amazon and Slack
- Ability to remain calm and to have a professional attitude with customers at all times
- Very comfortable on the phone speaking with customers
- Emotional intelligence
- Excellent verbal and written communication skills
- Preferably in or within a 3 hour window of PST working hours
- Available to work for 1-2 hours on weekends
- Bonus if you have experience with ReCharge, Zipify and Zapier
BONUS: You have knowledge or experience with medicinal mushrooms extracts!
To apply for this job, email jobs [at] realmushrooms [dot] com with your CV, your desired hourly rate in USD, and include the word Reishi in the subject line.