Jobs

Customer Happiness Specialist

By February 8, 2021June 17th, 2022No Comments

Our WHY

We are striving to the be most trusted brand for people who are serious about boosting their well being with functional mushrooms.

We are your answer to the world of functional mushrooms.

For the new and uncertain, we’re the safe haven in a confusing market.

For the enthusiasts, we’re the place to get the answers to your questions, from the most trivial to the most challenging.

And for the serious veterans, we indulge your intellectual curiosity in the frontier of scientific discovery in the mushroom kingdom.

Real Mushrooms started as a family business full of curiosity and passion for the science of mushrooms. These are the qualities that still drive us today.

In our 40+ years, it has driven us to answer thousands of customer questions. It has led us to shape and advance the science and quality of our field. And it has led us to research and pioneer the market’s best products.

We see ourselves as the most trusted brand in the market. It’s an achievement we’re immensely proud of and a badge of honour we aim to keep as we work to explore more questions, find more answers, and advance the science behind functional mushrooms.

Customer Happiness Specialist Job Summary:

Our continually growing business is looking for a friendly, grounded, and well-spoken Customer Happiness Specialist to join our Support Team. We need an enthusiastic and compassionate individual who can listen to customers and then offer a unique and hand crafted solution to each problem.

The top candidate for this role will have a strong understanding of customer relations via phone calls, emails, messenger, and live chat.

Job Responsibilities:

  • Responding to customers’ inquiries in a thoughtful, concise, and timely fashion
  • Personalizing the customer experience and going the extra mile in order to make a lasting impression on the customer
  • Carry out tasks such as: creating, modifying, and updating orders; carrying out refund and return requests. 
  • Answering and returning phone calls 
  • Live Chat response during business hours 
  • Help new and existing affiliates with troubleshooting their Affiliatly account
  • Tune into and observe possible trends that the customers are reporting and report to the Support Manager
  • Provide constructive feedback and improvements at bi-weekly support meetings
  • Positively impact Real Mushrooms by intelligently problem-solving and turning disgruntled clients into repeat customers

Job Requirement Skills:

  • 1 to 2 years of customer service (e-commerce a plus!)
  • Highly proficient and attuned to using Google Drive, Reamaze, Grasshopper or other helpdesk type software, Shopify, 3PL Logistics software, Amazon Seller Central and Slack 
  • Ability to remain calm and to have a professional attitude with customers at all times
  • Very comfortable on the phone speaking with customers
  • Ability to problem solve proficiently and gather any required information before answering customers
  • Excellent verbal and written communication skills
  • Preferably in or within a 3 hour window of PST working hours
  • Available to work for 4 hours on Saturdays and Sundays
  • Bonus if you have experience with ReCharge or other subscription platforms

Work Schedule

  • Monday – Wednesday: 9am-5pm
  • Thursday: 4 consecutive hours during the day (optional)
  • Friday: Off
  • Saturday: 4 consecutive hours during the day
  • Sunday: 4 consecutive hours during the day

Schedule is flexible but we are looking for someone to work 30-40 hours per week with 4 hours on Saturday and Sunday to handle weekend support volume.

BONUS: You have knowledge or experience with functional mushrooms extracts!

To apply for this job, email jobs [at] realmushrooms [dot] com with your CV, your desired hourly rate in USD, and include the word Reishi in the subject line.

Disclaimer: The information or products mentioned in this article are provided as information resources only, and are not to be used or relied on to diagnose, treat, cure, or prevent any disease. This information does not create any patient-doctor relationship, and should not be used as a substitute for professional diagnosis and treatment. The information is intended for health care professionals only. The statements made in this article have not been evaluated by the Food and Drug Administration. Any products mentioned are not intended to diagnose, treat, cure, or prevent any disease. The information in this article is intended for educational purposes. The information is not intended to replace medical advice offered by licensed medical physicians. Please consult your doctor or health practitioner for any medical advice.

Skye Chilton

Skye Chilton

Skye is the founder of Real Mushrooms. Read more about his story into medicinal mushrooms here. When he’s not spreading the word of Real Mushrooms, he enjoys mushroom foraging, bouldering, cooking, gardening and hiking.