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Practitioner Portal Update

Written by Joni Kamlet RVT, CCRA - Updated: June 28, 2024


As a valued member of our practitioner community, we hope you continue to enjoy using our 40% discount and our educational offerings. 

Beginning on May 1st, you will use our new log-in system to access our Shopify store and make an order as if you were checking out as a customer. However, the pricing will reflect the 40% discount you are entitled to.

By May 1st you will no longer have access to our existing practitioner portal. Here is what to expect with the transition to our new system:

  1. If you have put an order through our practitioner portal sometime since January 1st, 2023: Your account has been automatically transitioned over. 
  2. If you opened your account before 2024 and have NOT put an order through our practitioner portal during the past 365 days: Please contact us to let us know you would like to be transitioned over.
  3. If you opened your account in 2024 and have NOT put an order through our practitioner portal: Your account has been automatically transitioned over. 
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  • Do I need to create a new password to access my account?
    • No, you will not need to. Moving forward, you will be sent a 6-digit code to your email to access your account instead of a password. You will repeat this process every time you log in, and a new 6-digit code will be sent to your email in every instance.
  • I see that I am being presented with a pop-up for 20% off for my order. Can this be applied to my order?
    • No, because practitioner accounts are not eligible for further discounts or promotions. Now that our practitioner store exists on, you may see communications for offers, rewards, and sales that are available to retail customers only.
  • I do not see the 40% off pricing when placing an order. Can you help?
  • Will I still have access to the Resource Portal?
    • Yes. We are working on a solution for this so that our practitioners maintain access to our resources. Be on the lookout for an email from us in the coming weeks with this information.
  • I see the option to Subscribe & Save 15%, but it is not allowing me to do this when I checkout. Why?
    • Practitioner accounts are not eligible for further subscription pricing. We appreciate your understanding.

If you have any questions about this update, please email us and we will happily assist you.

With warm regards,

Joni Kamlet

Director of Pet & Practitioner Departments


Joni Kamlet is a Registered Veterinary Technician (RVT) and is certified in Canine Rehabilitation (CCRA). Over the past 20 years she has worked in integrative veterinary practices, a canine rehabilitation centre, and as a consultant and educator in the holistic pet supplement industry. She also has her certification in Applied Clinical Nutrition (for humans). Joni is passionate about integrative medicine for both animals and humans. Learn more about Joni.

Disclaimer: The information or products mentioned in this article are provided as information resources only, and are not to be used or relied on to diagnose, treat, cure, or prevent any disease. This information does not create any patient-doctor relationship, and should not be used as a substitute for professional diagnosis and treatment. The information is intended for health care professionals only. The statements made in this article have not been evaluated by the Food and Drug Administration. Any products mentioned are not intended to diagnose, treat, cure, or prevent any disease. The information in this article is intended for educational purposes. The information is not intended to replace medical advice offered by licensed medical physicians. Please consult your doctor or health practitioner for any medical advice.

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